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Return and Refund Policy

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Thank you for shopping with Eyzaaro.com. We are committed to ensuring that you're fully satisfied with your purchase. Should you need to return an item or request a refund, please refer to our policy below.

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1. Returns

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1.1 Return Eligibility

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You can return items within 14 days of receiving them as long as they are unused, in the original packaging, and in a condition suitable for resale. Items must not be damaged or modified in any way.

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1.2 Items That Cannot Be Returned

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The following products are non-returnable:

  • Custom-made or personalized items

  • Sale or clearance products

  • Perishable items

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1.3 How to Return an Item

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To start the return process, follow these steps:

  • Get in touch with us at Eyzaaro@hotmail.com or call +44 7878 760396 to receive a Return Merchandise Authorization (RMA) number.

  • Pack the item securely, ensuring all original packaging and accessories are included.

  • Send the item back to us at:

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Eyzaaro Ltd
Flat 351, 3 Stillwater Drive
Manchester, England
M11 4TE
United Kingdom

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1.4 Return Shipping Costs

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Unless the product is defective or we made an error with your order, return shipping costs are the responsibility of the customer. We advise using a tracked shipping service for safe delivery.

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2. Refunds

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2.1 Refund Processing

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After we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued back to the original method of payment.

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2.2 Partial Refunds

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Partial refunds may be issued if:

  • The returned item has signs of use or is not in its original condition.

  • The item is returned after the 14-day return window.

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3. Exchanges

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3.1 How to Exchange Items

 

If you'd like to exchange an item for a different size, colour, or style, please follow the return process to send the original item back and then place a new order for the replacement.

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4. Faulty or Incorrect Items

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4.1 Reporting Problems

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If your item is faulty or you received the wrong product, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including shipping fees.

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5. Contact Information

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For any questions or concerns regarding returns or refunds, please reach out to us at:

Email: Eyzaaro@hotmail.com
Phone: +44 7878 760396

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